Transportation

Getting Seniors where they need to be – Safely & On time

To request this service call:

1-877-743-3025

Who we are

We are a not-for-profit senior transportation service dedicated to helping older clients stay healthy, independent and connected – we just don’t provide rides -we provide peace of mind

Reliable transportation for seniors attending adult day programs, medical rides, dialysis and pharmacy visits, doctors visit, grocery store pick up and drop off

When transportation is dependable, healthcare becomes accessible, that’s why we exist.

Friendly, patient drivers
Safe, non-emergency transportation
Designed specifically for seniors
Coordinated with families and care providers

Our Mission

To provide exceptional support and care services that improve the lives of our clients, enabling them to remain in their homes and communities

Why choose us

Because seniors deserve more than just a ride
Non-profit community focused service
Drivers trained to work with seniors
Clear scheduling and communication
Respectful, patient and dependance care

IMPORTANT: Same Day Ride Expansion Notice (COMING SOON)

We are starting a pilot project same day service ride, additional group medical ride availability to meet growing demand with pick up window

Ride pick up window

Monday – Saturday – 10:30am – 2:30pm

These hours allow us to efficiently schedule rides while maintaining dependable service -

Group Ride Transportation – Planned with Care

Our already dialysis and day program rides are provided through scheduled group transportation
By grouping our medical same day rides, we increase efficiency, reduce costs and serve more seniors without compromising safety or care
Our rides are grouped by location and timing to improve efficiency

Policies

Door-to-Door:

A driver will help you to and from the first accessible door to the vehicle. We call this door-to-door service
Your pick-and-drop-off locations must meet these requirements for safety and accessibility

All ramps, if any leading to your door:

MUST be clear of debris, ice and snow
Have railings for safe hold
Have a non-slip surface
Be stable and firm
Have a slope and is not too steep

2-Bag Limit:

Clients are only allowed 2 bags while travelling on board a CANES vehicle
If you have an escort, they must be the ones able to carry these bags

Same day/Late Cancellations:

If you need to cancel your ride you can do so online or call the office. If you cancel the same day or less than 48 hours you will be charged for the ride.

What Clients can Expect:

To be treated with courtesy and respect
Be transported to a safe place of delivery when the original destination is not possible
Expect service that meets the requirements of the Accessibility for Ontarians with Disabilities Act (AODA)
Be taken to the first accessible door at your destination
Be picked up on time within pick up window
Be transported safely in a clean and well-maintained vehicle

Client Responsibilities:

Be ready and wait during the pickup window
Be courteous and considerate of other clients, drivers and passenger assistants
Always wear a seatbelt
Practice appropriate personal hygiene

Who can use this service:

Eligibility & Areas Serviced

CANES provides safe and reliable transportation for people with or without a disability who live in Mississauga, Oakville, Brampton, Milton, Etobicoke and Georgetown. Clients’ age criteria are 55 years and older

How this service works:

Trip Types

Adult Day Program
Dialysis
Same day Medical Rides
Social
Pharmacy pick up
Grocery

What you Need

When you call to book a ride or make a change to a pre existing ride, please have the following ready:

Pickup and drop off details
Ride date
Ride time of the day
Reason for booking
Escort if any

Stand by Rides

You can be placed on a waiting list as a standby client for same day or next day ride. A scheduler will call you once someone who was booked for a ride cancels. If you do not answer the call we will move on to the next client to fill the available spot.

Same Day Rides

If your schedule is flexible a same day trip can be booked between 7pm and midnight or even the same day you wish to travel. Booking this trip is a great option if you do not need to arrive at your appointment for a specific time.

With the same day trip, you can be picked up within 2 hours of your requested pick up time. At that same time, we will call you to confirm your pick up window. Example, if you call at 7am to book a same day ride for 2:00pm you will receive a call by 10:00am. When you call to book a ride on the same day, please provide a phone number where you can be reached. If that call goes unanswered, we’ll leave a voice message confirming the pick-up window.

Return Ride Trip

If you require a return trip from a medical appointment, we recommend you book the ride 90 minutes following the medical appointment to allow enough time for delays and you not miss your trip.

Cancellations:

Any unjustified cancellation or no-show will be charged at the price of a one-way trip if the cancellation is not made 24 hours in advance. Please inform us as soon as you no longer need your ride; this will allow us to offer it to another customer.

To cancel your ride during business hours, please call: 416-743-3892 ext. 500.

How to Schedule/cancel a Ride

Booking by phone, call 416-743-3892 ext 500 and have the following ready:

The date and time you wish to travel (pick up and return)
The address of your destination
The number of support people travelling with you
The type of mobility aids you plan on using
If you book a ride and need to cancel or rebook, you can do so by calling the office

Confirming your trip

Once your trip is booked, you can confirm the details 24 hours in advance. We recommend confirming the trip details for all upcoming trips as your pickup window timings may change due to vehicle availability, traffic or weather.

Missed Trips

If you missed your trip, all trips booked for that day will be automatically cancelled.

Wheelchairs & Scooters

Mobility aids such as scooters and wheelchairs MUST meet specific guidelines and requirements

A wheelchair base must not be wider than 34 x 52 inches
The total weight of the wheelchair and client combine must not be more than
If the wheelchair cannot be secured facing forward, then the client must transfer to a seat

Clients travelling with a scooter

Scooters will be safely secured using proper restraints system in a forward-facing position
Clients who choose to transfer to a seat must always wear a seatbelt while onboard the CANES vehicle
For safety reasons items including bags or any other items should not be placed on the steering handles of the scooter or off to the sides
You may move to a seat in the vehicle from your scooter if you are able to do so with minimal assistance
Clients remaining on their scooters will be fitted with a seatbelt that secures them to their mobility scooter

Events that can affect your travel

Weather Conditions

CANES will issue a weather advisory when adverse conditions, such as rain, extreme heat or poor air quality are expected to impact your ride.

Safety is our top priority and it helps keep yourself and drivers safe during extreme weather.

Winter travel

These are some guidelines to help you prepare during colder months:

Clear snow and ice from your driveway, stairs and ramps
Dress for the weather, wear appropriate clothing and shoes
Check the forecast before heading out

*CANES will cancel all non-essential rides when ice or significant snowfall is expected to impact service

Severe Weather Conditions

An alert will be posted online
Late picks and arrivals may be delayed
Same days trips will not be provided
We ask you to call your destination to ensure they are still open

Statutory Holidays

On statutory holidays:

All non-essential rides are cancelled
No same-day trips will be done
The main office is closed but the scheduling team is still working

Reporting Lost Items

All items left on CANES vehicle will be taken to the main office. Any perishable items left on board will be immediately discarded, if not picked up the same day.

When reporting a lost item